BJU Press Ordering FAQs
- How do I find my bjupress.com account number?
- What if I forgot my password?
- What if my password or user ID does not work?
- Why am I getting a duplicate account warning, and what should I do?
- How do I contact Customer Services?
- I'm getting an error that will not allow me to check out. What should I do?
- Nothing seems to happen when I submit the order from the payment page.
- How do I order a free catalog?
- Can I access my account balance?
- Can I check my Cash for College balance online?
- How do you protect my privacy?
- How do I get the discounted prices I was offered?
- What is your return policy?
- What methods of payment do you accept?
- I'm having trouble searching for the information I need.
- How can I view a Scope & Sequence online?
- How long should it take for a catalog to arrive?
- How long does it take for delivery of an order?
- How much is shipping?
- What shipping methods do you use?
- What are your claim policies?
- How do I track my order?
How do I find my bjupress.com account number?
Your BJU Press account number can be found:
--On packing slips from previous shipments
--On invoices
--On mailing labels - If you have received a mailing (catalog or brochure) from BJU Press, your account number
is on the first line. Be sure to drop any initial zeros and any letters or dashes after the number.
What if I forgot my password?
Your password can be automatically reset in one of three ways:
If you have already registered with us and entered your Mother's maiden name information, you can reset your own
password by going to the Forgot Your Password? link on the Login page. You will receive an email with your new password
information. Please make sure that bjupinfo@bjupress.com is in your email favorites
box.
You can also contact Customer Services by phone or e-mail. A representative will reset your password for you. You will
receive an email with your new password information. Please make sure that
bjupinfo@bjupress.com is in your email favorites box.
What if my password or user ID does not work?
There are a couple of things you can try first:
The login system is case sensitive. Be sure your caps lock key is off.
Be sure there are no blank spaces at the beginning or end or embedded within your login id or password. Be sure
to drop any initial zeros and any letters or dashes after your account number (if that is still your login id).
If you still have the email from bjupinfo.com confirming your registration, your user ID and password information
are listed there for your reference. Either copy and paste from the memo, or carefully retype the information on the
login page.
If you cannot log in after trying those steps, please e-mail or call Customer Services for additional assistance.
Why am I getting a duplicate account warning, and what should I do?
This is telling you that the system found an account already set up that appears to have the same address information that you used to register. This is for your protection and to help BJU Press maintain a single account for each customer so that his or her order history is readily available. To correct the problem, you have two options:
Option 1 (recommended) Accept the warning and, when prompted, choose the one account that properly matches your personal information.
Option 2: Ignore the warning and continue with your order. BJU Press will review the information on both accounts and if in fact they are complete duplicates, they will merge the information you entered to the original account. Your user ID and password will remain the same.
How do I contact Customer Services?
E-mail bjupinfo@bjupress.com
Phone (800) 845-5731 or (864) 242-5100 ext. 3300
Fax (800) 525-8398
Mail BJU Press, Greenville, SC 29614
I'm getting an error that will not allow me to check out. What should I do?
First try any one of the following steps
Click the browser back history list (the down arrow next to the Back button) and select the top entry on the list.
Then try to check out again.
Click on the browser back history list (the down arrow next to the Back button) and select the BJUPress.com - Home
entry if there is one. Then try to check out again.
Close your browser window, open a new session and enter your order again.
Nothing seems to happen when I submit the order from the payment page.
There are many different internet browsers and they vary in their functionality. In some cases, your browser may not
be compatible with the bjupress.com site. Please check the type and version of the browser you are using and compare it to
the list of supported browsers shown below. If you are not running one of the supported browsers or versions, it may be
helpful to upgrade.
Microsoft Internet Explorer 5.x and above
Netscape 5.x and above
How do I order a free catalog?
You can order a catalog online on our catalogs page. You will be required to logon to the website before you can complete your request
for the catalog.
From that page, you can also download a .pdf file of any of our catalogs or order forms. The .pdf files and a link to
download Adobe Acrobat Reader if it is not already installed on your computer (you will need it to read the .pdf
files).
Can I access my account balance online?
Your current and past orders are available for viewing and tracking online. However, your overall account balance is not available at this time.
Can I check my Cash for College balance online?
Yes, you can. You have to be logged in to see the balance. If you are logged in right now, click the Home tab on this page. On the Home page, click the My Account link to see your balance.
How do you protect my privacy?
Customer Information Protection
Bjupress.com uses the latest encryption technology to keep your personal information safe. All your ordering information, (including your name, address, and credit card number) is encrypted using a secure server which provides maximum security. Your credit card and billing information cannot be read as it travels to our ordering system. To ensure that your information is even more secure, once we receive your credit card information we store it on a server that is not accessible from the Internet. Also, when you place future orders or access your account information, we offer the use of a secure server. By using Secure Sockets Layer technology (SSL) all of the information that you input is encrypted before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
Cookies
A cookie is a small data file which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to bjupress.com.com. Most browsers are initially set to accept cookies. You will be able to browse our website and order with cookies turned off, but you will lose some website enhancements. Our site uses cookies to speed navigation, keep track of items, and provide you with custom-tailored content. We also use cookies to remember certain information (name) you gave bjupress.com.com so you do not have to reenter it each time you visit the site. By showing us how and when shoppers use the site, cookies also helps bjupress.com.com to see which areas are popular and which are not. Many improvements and updates to the site are based on the data derived from these cookies, such as total number of visitors and pages viewed.
Customer Information Sharing
Bjupress.com.com must release your credit card information to the card-issuing bank to confirm payment and your address
information to the delivery service to deliver products that you ordered. bjupress.com.com must also disclose your Personal
Identity Information (name, address, phone number) to third parties (delivery and billing information) to fill your
order and provide customer service.
Bjupress.com.com may release account information when we believe, in good faith, that such release is reasonably necessary to
(i) comply with the law, (ii) enforce or apply the terms of any of our user agreements, or (iii) protect the rights,
property, or safety of bjupress.com.com, our customers, or others. bjupress.com.com may be required by law enforcement or judicial
authorities to provide Personal Identity Information to the appropriate governmental authorities. We will disclose
Personal Identity Information upon receipt of court order, subpoena, or in cooperation with a law enforcement
investigation. Bjupress.com.com fully cooperates with law enforcement agencies in identifying those who use our services
for illegal activities and reserves the right to report any activities that we in good faith believe to be
unlawful.
Bjupress.com.com does not sell, trade, or rent your personal information to any third parties other than those listed above.
Consent
By using our web site, you consent to the collection and use of this information by bjupress.com.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
How do I get the discounted prices I was offered?
If you are setup as a church or school account, you get discounted pricing automatically when you place your order either by phone, email or online. However, the Customer Service Department must handle many discounts either by email or by phone. Examples include any early order discounts or those identified by codes in a specific catalog issue. You can contact the Customer Service Department by email (bjupinfo@bjupress.com ) or by phone (800) 845-5731 or (864) 242-5100 ext. 3300 to secure those discounts.
What is your returns policy?
Books and materials purchased must be returned by the original purchaser, following these guidelines. Information about BJU HomeSat returns.
What methods of payment do you accept?
Check, Money Order, Visa, MasterCard, or Discover card
I'm having trouble searching for the information I need.
You can search the bjupress.com.com website in a variety of ways. Multiple results will be listed by major category: Textbooks, Music, Videos, Education Services or Other. For example, the keyword phrase "science 6" would produce the following results: Single results take you straight to the product page.
Textbooks
Grade 6 Student Kit (no partial returns, deletions, or sub.)
Grade 6 Teacher Kit (no partial returns, deletions, or sub.)
Science 6 Activities Manual Teacher's Edition (3rd ed.)
Science 6 Home School Kit
Science 6 Student Activities Manual
Science 6 Student Notebook Packet
Science 6 Student Text (2nd ed.)
Science 6 Student Text (3rd ed.)
Science 6 Teacher's Edition (3rd ed.)
Science 6 Tests (3rd ed.; tests only; for five students)
more..
Books No products were found for "science 6" under the category Books.
Music No products were found for "science 6" under the category Music.
Videos No products were found for "science 6" under the category Videos.
Education Services
Science 6 Home Teacher Packet
Science 6 Home Teacher's Edition (2nd ed.)
Science 6 Student Notebook Packet
Science 6 Student Text (2nd ed.)
Science 6 Tests (tests only; for 1 student)
Science 6 Tests Answer Key
You can also search by item title, by author, by item description, by item number or by ISBN number. When searching, it may help to use the following guidelines:
--By item title-use only the major words in the title; you can omit words such as "The" or "A"
--By author-use "John Adams" or "Adams" but not "Adams, John"
--By Item description-use a keyword in the product's catalog description (for example, "treasure")
--By Item Number-Use the entire six-digit number (e.g., searching for 043182 will go straight to the product page for The
Treasure of Pelican Cove)
--By ISBN Number: You may include the dashes (0-86084-464-X) ornot (089084464X). (Note: leading and trailing whitespace and differences in case do not affect the search results.)
How can I view a Scope & Sequence online?
An overview of BJU Press materials for three-year-olds through grade 12.
How long should it take for a catalog to arrive?
Your catalog will be mailed via USPS and will take approximately
7-10 days to arrive in U.S. locations
2-3 weeks to Canada
4-6 weeks to foreign countries
How long does it take for delivery of an order?
Delivery time is based on your location and your selected shipping method. Please look at the shipping chart below for that information.
How much is shipping?
View our complete shipping chart, which explains shipping costs to U.S., Canada, military, and foreign addresses.
What shipping methods do you use?
UPS is our primary carrier, however, other carriers are used as well.
What are your claim policies?
Any shipping discrepancies or damages/defects must be reported within 10 days from receipt of the materials and should be returned within 30 days after notifying BJU Press. Information about returning the items and obtaining replacements will be provided when BJU Press is notified. You may call (800) 845-5731, or email bjupinfo@bjupress.com. Returns policy
How do I track my order?
You will need to log in to the website in order to view or track orders online. If you are logged in right now, click the Home tab on this page. From the Home page, click the My Account link. Under the Track Orders bullet, you can type your order number, then click the Search button. If you do not have your order number, clicking View All Orders will show you a summary of your past orders. At the Order History (summary) page, click on the yellow track button and then click on the tracking number.
Please call Customer Services at (800) 845-5731 or (864) 242-5100 ext. 3300 and ask for assistance or email bjupinfo@bjupress.com.
